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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Helix
Operational
90 days ago
99.82
% uptime
Today
Hub
Operational
90 days ago
100.0
% uptime
Today
Telehealth
Operational
On premise products
Operational
90 days ago
99.98
% uptime
Today
MD Clinical
Operational
90 days ago
99.98
% uptime
Today
Pracsoft
Operational
90 days ago
99.98
% uptime
Today
Bluechip
Operational
90 days ago
99.98
% uptime
Today
Clinical Content Products
Operational
90 days ago
99.94
% uptime
Today
Access Control System
Operational
90 days ago
100.0
% uptime
Today
Australian Injectable Drugs Handbook (AIDH)
Operational
90 days ago
100.0
% uptime
Today
AusDI
Operational
90 days ago
100.0
% uptime
Today
Medicines API
Operational
90 days ago
99.78
% uptime
Today
Third Party Services
Operational
Tyro
Operational
eRx
Operational
Healthlink
Operational
Medicare
Operational
My Health Record
Operational
Helix Components
Operational
Multi-factor authentication for Helix
Operational
Recalls
Operational
MD Corporate website
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Sep 26, 18:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 AEST
Scheduled -
From the Telstra Health NCSR Team: We wish to advise you that the NCSR platform will experience a scheduled outage outside of business hours from 8:00pm (AEST) Friday, 24 September to 6:00pm (AEST) Sunday, 26 September 2021. The outage is to allow for further performance and code enhancements.
Sep 23, 11:31 AEST
Resolved -
MedicalDirector received confirmation from end users that functionality was restored.
Sep 23, 15:10 AEST
Monitoring -
Testing confirmed that the API was now operating correctly.
Sep 23, 15:05 AEST
Identified -
MedicalDirector confirmed that the upgrade to the underlying API code framework caused the loss of functionality and reverted the upgrade.
Sep 23, 15:00 AEST
Update -
MedicalDirector was notified of a loss of functionality for one of the key API endpoints for interactions checking
Sep 23, 14:30 AEST
Investigating -
Underlying API code framework was upgraded
Sep 23, 00:00 AEST
Resolved -
We deployed a fix last night at 10pm and the issue relating to Shared Health Summary is now fixed. Moving this Incident to Resolved.
Sep 17, 09:06 AEST
Monitoring -
We have a fix ready to go for the Shared Health Summaries issue - where some customers were unable to preview and upload. We will be deploying this fix live at 10pm tonight. We will move this Incident to Resolved once we have deployed the fix and confirmed there are no issues.
Sep 16, 13:41 AEST
Identified -
We have fixed the Login issue and are currently investigating the Shared Health Summary issue.
Sep 16, 12:09 AEST