Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.98 % uptime
Today
Helix Operational
90 days ago
99.97 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
99.97 % uptime
Today
Helix Recalls Operational
90 days ago
99.97 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
100.0 % uptime
Today
Smart Operational
90 days ago
99.97 % uptime
Today
On Premise Products Operational
90 days ago
99.99 % uptime
Today
MD Clinical Operational
90 days ago
99.97 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
100.0 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - Performance is back to expected levels -- our team will continue to monitor
Feb 29, 09:42 AEDT
Monitoring - Performance is back to expected levels -- our team will continue to monitor
Feb 27, 10:02 AEDT
Identified - We are currently experiencing delayed responses to eRx messages.

The issue has been identified and our engineering and operations teams are investigating. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to ePrescribing via eRx

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

Feb 26, 13:29 AEDT
Feb 28, 2024

No incidents reported.

Feb 27, 2024
Feb 26, 2024
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.