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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Helix
Operational
90 days ago
99.73
% uptime
Today
Clinical Content
Operational
90 days ago
100.0
% uptime
Today
Hub
Operational
90 days ago
99.99
% uptime
Today
MD Corporate website
Operational
90 days ago
100.0
% uptime
Today
Third Party Services
Operational
Tyro
Operational
eRx
Operational
Healthlink
Operational
Medicare
Operational
Helix
Operational
Multi-factor authentication for Helix
Operational
Recalls
Operational
Telehealth
Operational
On premise products
Operational
90 days ago
98.32
% uptime
Today
MD Clinical
Operational
90 days ago
98.32
% uptime
Today
Pracsoft
Operational
90 days ago
98.32
% uptime
Today
Bluechip
Operational
90 days ago
98.32
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Medicare Australia have confirmed that the issue is mitigated and services are now available.
Jun 9, 19:08 AEST
Monitoring -
Although we have not received official confirmation from Medicare Australia that the issue has been resolved, we observed Medicare Australia operations such as OPV and OVV checks are returning to normal in the past 30 minutes. We will continue to monitor the service status.
Jun 9, 16:46 AEST
Update -
Medicare Australia wishes to advise that Medicare Online and ECLIPSE services are currently experiencing issues in the PRODUCTION environment.
Jun 9, 15:54 AEST
Update -
Medicare Australia is still mitigating the issue. MD Clinical, Pracsoft and Bluechip products are similarly affected by this.
Jun 9, 15:19 AEST
Identified -
Medicare Australia confirmed the issue and is mitigating now.
Jun 9, 15:09 AEST
Investigating -
All Medicare Australia services are currently down impacting Helix services. We are currently attempting to resolve the issue.
Jun 9, 14:41 AEST