Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.93 % uptime
Today
Helix Operational
90 days ago
99.65 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
99.97 % uptime
Today
Helix Recalls Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
100.0 % uptime
Today
On Premise Products Operational
90 days ago
100.0 % uptime
Today
MD Clinical Operational
90 days ago
100.0 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
100.0 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022
Resolved - Microsoft Azure confirmed this incident is now resolved.
Jul 26, 19:35 AEST
Update - We are continuing to monitor for any further issues.
Jul 26, 18:31 AEST
Monitoring - Starting at 06:11 UTC on 26 Jul 2022, Microsoft Azure reported an outage in Australia region affecting MedicalDirector Helix. Some Helix users may be experiencing issues such as being unable to login or slowness due to the Microsoft Azure outage.

Microsoft has started to show recovery signals and users should also be seeing signs of recovery at this moment. Once Microsoft has verified the fix, we'll resolve the incident.

Jul 26, 18:30 AEST
Jul 25, 2022

No incidents reported.