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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Helix
Operational
90 days ago
99.94
% uptime
Today
Clinical Content
Operational
90 days ago
100.0
% uptime
Today
Hub
Operational
90 days ago
100.0
% uptime
Today
MD Corporate website
Operational
90 days ago
100.0
% uptime
Today
Third Party Services
Operational
Tyro
Operational
eRx
Operational
Healthlink
Operational
Medicare
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
After monitoring the Helix fix, we can confirm that it has been successful. All functions are now fully restored. We apologise for the inconvenience caused and thank you for your patience.
Jan 15, 13:50 AEDT
Monitoring -
We have implemented our tested solution to Helix. We are closely monitoring all functions. You will be advised of any further developments.
Jan 15, 11:59 AEDT
Identified -
We are currently experiencing issues with Electronic Prescribing feature.
The issue has been identified and our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact.
We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
Jan 15, 11:04 AEDT
Update -
We are continuing to investigate this issue.
Jan 15, 10:58 AEDT
Investigating -
We are currently experiencing issues with Electronic Prescribing feature.
Our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact.
We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
Jan 15, 09:57 AEDT