Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.74 % uptime
Today
Helix Operational
90 days ago
98.44 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
100.0 % uptime
Today
Helix Recalls Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
100.0 % uptime
Today
On Premise Products Operational
90 days ago
99.63 % uptime
Today
MD Clinical Operational
90 days ago
98.9 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
100.0 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 25, 2022

No incidents reported today.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Resolved - After monitoring the fix, we can confirm that it has been successful - all functions are now fully restored.

We apologise for any inconvenience caused and thank you for your patience.

The issue was related to Helix instability and overall slowness.
Jan 21, 12:30 AEDT
Monitoring - Following our investigations, Helix has returned to normal operations. We will closely monitor and resolve the Incident once we're confident the issue is fully resolved.

The issue was related to Helix being unstable and overall slowness.
Jan 21, 09:35 AEDT
Identified - We are currently experiencing a full-service outage with Helix, the issue is causing Helix to slow down and potentially become unresponsive.

The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Jan 21, 08:58 AEDT
Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.