Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Helix Operational
90 days ago
99.94 % uptime
Today
Clinical Content Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
MD Corporate website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - After monitoring the Helix fix, we can confirm that it has been successful. All functions are now fully restored. We apologise for the inconvenience caused and thank you for your patience.
Jan 15, 13:50 AEDT
Monitoring - We have implemented our tested solution to Helix. We are closely monitoring all functions. You will be advised of any further developments.
Jan 15, 11:59 AEDT
Identified - We are currently experiencing issues with Electronic Prescribing feature.

The issue has been identified and our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact.

We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
Jan 15, 11:04 AEDT
Update - We are continuing to investigate this issue.
Jan 15, 10:58 AEDT
Investigating - We are currently experiencing issues with Electronic Prescribing feature.

Our engineering and operations teams are working hard to resolve it. Every effort is being made to minimise the duration and impact.

We will send an update as more information becomes available. We apologise for any inconvenience this limitation to Helix features has caused.
Jan 15, 09:57 AEDT
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.