Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.99 % uptime
Today
Helix Operational
90 days ago
99.97 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
100.0 % uptime
Today
Helix Recalls Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
100.0 % uptime
Today
On Premise Products Operational
90 days ago
100.0 % uptime
Today
MD Clinical Operational
90 days ago
100.0 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
99.99 % uptime
Today
Access Control System Operational
90 days ago
99.99 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
99.98 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved.
May 12, 14:57 AEST
Identified - The issue has been identified and a fix is being implemented.
May 9, 09:58 AEST
Investigating - We are currently experiencing a glitch with Helix.

The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to patient allocation in the task tab, tasks are showing up without their assigned patient, leading to potential confusion.

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

May 9, 09:58 AEST
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.