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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Resolved -
The incident affecting ePrescribing and Pathology Results services has been fully resolved. We did not observe any further issues during the maintenance period.
We appreciate your patience and understanding throughout this process.
Jul 22, 10:27 AEST
Monitoring -
We are pleased to inform you that we have restored all services related to ePrescribing and Pathology Results. All MedicalDirector Clinical and Helix customers' systems are now fully operational.
Actions Taken: - Our IT team, in collaboration with Crowdstrike and Microsoft, has resolved the issues and restored all affected services. - Continuous monitoring is in place to ensure the stability and performance of the services.
Next Steps: - We will continue to monitor the situation closely to prevent any further disruptions. - Our teams remain on high alert to address any potential issues promptly.
We appreciate your patience and understanding during this incident. If you experience any further issues, please do not hesitate to contact our support team.
Update -
We are observing recovery in our ePrescribing services. Although ePrescribing services are working fine for MedicalDirector Clinical and the majority of Helix customers, some Helix customers are still experiencing issues in sending ePrescriptions and receiving Pathology Results.
- Our IT team, in collaboration with Crowdstrike and Microsoft, is working diligently to expedite the resolution process. - Continuous monitoring is in place to ensure smooth recovery and minimize any further impact. - Our teams are working hard to resolve the remaining issues for the affected Helix customers as quickly as possible.
Update -
We are observing recovery in our ePrescribing services. However, due to the initial outage, we are waiting for queued messages to be processed before full functionality is restored. We expect ePrescribing services to be fully operational within the next hour.
- Our IT team, in collaboration with Crowdstrike, is working diligently to expedite the resolution process. - Continuous monitoring is in place to ensure smooth recovery and minimize any further impact.
Resolved -
This incident is now resolved. The 3rd party responsible for sending SMS messages have restored their services. We can see it is now working correctly and have re-enabled multi factor authentication accordingly.
We apologise for any inconvenience caused and thank you for your patience.
Jul 16, 11:15 AEST
Monitoring -
We are currently experiencing a partial outage with Helix. It is related to not being able to login via SMS multi factor authentication. We have identified that the SMS multi factor authentication issue is related to the 3rd party SMS provider.
In the meantime, we have turned this functionality off to ensure that users can login without any issues.
If you are still presented with a MFA screen when logging in, please clear your cache or use a private browser and you will be able to proceed without providing SMS authentication.
As soon as the 3rd party has resolved the issue on their side, we will re-enable SMS multi factor authentication.
Jul 16, 08:53 AEST