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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Resolved -
This incident has been resolved.
May 12, 14:57 AEST
Identified -
The issue has been identified and a fix is being implemented.
May 9, 09:58 AEST
Investigating -
We are currently experiencing a glitch with Helix.
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.
The issue is related to patient allocation in the task tab, tasks are showing up without their assigned patient, leading to potential confusion.
We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
May 9, 09:58 AEST