Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Helix Operational
90 days ago
99.73 % uptime
Today
Clinical Content Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
99.99 % uptime
Today
MD Corporate website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
Helix Operational
Multi-factor authentication for Helix Operational
Recalls Operational
Telehealth Operational
On premise products Operational
90 days ago
98.32 % uptime
Today
MD Clinical Operational
90 days ago
98.32 % uptime
Today
Pracsoft Operational
90 days ago
98.32 % uptime
Today
Bluechip Operational
90 days ago
98.32 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 14:51 AEST
Monitoring - Hub has returned to normal and we're continuing to monitor.
Jun 15, 14:29 AEST
Update - We are continuing to investigate this issue.
Jun 15, 14:11 AEST
Investigating - We are currently investigating this issue.
Jun 15, 12:45 AEST
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Medicare Australia have confirmed that the issue is mitigated and services are now available.
Jun 9, 19:08 AEST
Monitoring - Although we have not received official confirmation from Medicare Australia that the issue has been resolved, we observed Medicare Australia operations such as OPV and OVV checks are returning to normal in the past 30 minutes. We will continue to monitor the service status.
Jun 9, 16:46 AEST
Update - Medicare Australia wishes to advise that Medicare Online and ECLIPSE services are currently experiencing issues in the PRODUCTION environment.
Jun 9, 15:54 AEST
Update - Medicare Australia is still mitigating the issue. MD Clinical, Pracsoft and Bluechip products are similarly affected by this.
Jun 9, 15:19 AEST
Identified - Medicare Australia confirmed the issue and is mitigating now.
Jun 9, 15:09 AEST
Investigating - All Medicare Australia services are currently down impacting Helix services. We are currently attempting to resolve the issue.
Jun 9, 14:41 AEST
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.