Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Helix Operational
90 days ago
99.82 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
On premise products Operational
90 days ago
99.98 % uptime
Today
MD Clinical Operational
90 days ago
99.98 % uptime
Today
Pracsoft Operational
90 days ago
99.98 % uptime
Today
Bluechip Operational
90 days ago
99.98 % uptime
Today
Clinical Content Products Operational
90 days ago
99.94 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
99.78 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
Helix Components Operational
Multi-factor authentication for Helix Operational
Recalls Operational
MD Corporate website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 29, 2021

No incidents reported today.

Sep 28, 2021

No incidents reported.

Sep 27, 2021

No incidents reported.

Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 AEST
Scheduled - From the Telstra Health NCSR Team:
We wish to advise you that the NCSR platform will experience a scheduled outage outside of business hours from 8:00pm (AEST) Friday, 24 September to 6:00pm (AEST) Sunday, 26 September 2021. The outage is to allow for further performance and code enhancements.
Sep 23, 11:31 AEST
Sep 25, 2021

No incidents reported.

Sep 24, 2021
Sep 23, 2021
Resolved - MedicalDirector received confirmation from end users that functionality was restored.
Sep 23, 15:10 AEST
Monitoring - Testing confirmed that the API was now operating correctly.
Sep 23, 15:05 AEST
Identified - MedicalDirector confirmed that the upgrade to the underlying API code framework caused the loss of functionality and reverted the upgrade.
Sep 23, 15:00 AEST
Update - MedicalDirector was notified of a loss of functionality for one of the key API endpoints for interactions checking
Sep 23, 14:30 AEST
Investigating - Underlying API code framework was upgraded
Sep 23, 00:00 AEST
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Postmortem - Read details
Sep 20, 14:47 AEST
Resolved - We deployed a fix last night at 10pm and the issue relating to Shared Health Summary is now fixed. Moving this Incident to Resolved.
Sep 17, 09:06 AEST
Monitoring - We have a fix ready to go for the Shared Health Summaries issue - where some customers were unable to preview and upload. We will be deploying this fix live at 10pm tonight. We will move this Incident to Resolved once we have deployed the fix and confirmed there are no issues.
Sep 16, 13:41 AEST
Identified - We have fixed the Login issue and are currently investigating the Shared Health Summary issue.
Sep 16, 12:09 AEST
Sep 16, 2021
Sep 15, 2021

No incidents reported.