Service Status
All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.81 % uptime
Today
Helix Operational
90 days ago
99.68 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
99.66 % uptime
Today
Helix Recalls Operational
90 days ago
99.68 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
100.0 % uptime
Today
Smart Operational
90 days ago
99.68 % uptime
Today
On Premise Products Operational
90 days ago
99.89 % uptime
Today
MD Clinical Operational
90 days ago
99.68 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
100.0 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - This incident is now resolved. The 3rd party responsible for sending SMS messages have restored their services. We can see it is now working correctly.

We apologise for any inconvenience caused and thank you for your patience.

Nov 11, 09:40 AEDT
Update - Our third-party SMS provider has implemented mitigation and remediation measures, which have restored the majority of outgoing SMS deliveries. As a result, we have re-enabled multi-factor authentication (MFA) for Helix to allow secure logins.

However, we are still observing issues with incoming SMS responses from patients, such as appointment confirmations, which are not being sent back to Helix from the SMS provider.

We are actively monitoring the situation and will provide further updates as soon as this is fully resolved. Thank you for your patience.

Nov 8, 09:56 AEDT
Update - We are currently encountering a partial disruption in our SMS services due to an issue with our third-party provider. This affects the delivery of outgoing SMS messages, including 2-factor authentication code messages from Helix, MD Clinical, and Smart products, which may not reach users.

As soon as the 3rd party has resolved the issue on their side, SMS services will continue working and we'll enable MFA for Helix.

Nov 7, 11:09 AEDT
Monitoring - We are currently experiencing a partial outage with Helix. It is related to not being able to login via SMS multi factor authentication. We have identified that the SMS multi factor authentication issue is related to the 3rd party SMS provider.

In the meantime, we have turned this functionality off to ensure that users can login without any issues.

If you are still presented with a MFA screen when logging in, please clear your cache or use a private browser and you will be able to proceed without providing SMS authentication.

As soon as the 3rd party has resolved the issue on their side, we will re-enable SMS multi factor authentication.

Nov 7, 09:50 AEDT
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024