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Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Resolved -
This incident has been resolved.
Mar 4, 17:16 AEDT
Monitoring -
This seems to be a false alert and no duplicate SMSs are being sent. It appears that this may only have been a logging display issue in our telemetry. We have restarted the relevant service to rectify and are monitoring closely. We have not been receiving reports of duplicates from customers, which seems to confirm this is only a logging issue.
Mar 4, 12:37 AEDT
Investigating -
We are currently investigating this issue.
Mar 4, 10:16 AEDT
Resolved -
After monitoring the fix, we can confirm that it has been successful - all functions are now fully restored.
We apologise for the inconvenience caused and thank you for your patience.
The issue was related to ePrescribing via SMS being unavailable
Feb 27, 10:28 AEDT
Monitoring -
Mitigation and remediation steps have been implemented by the engineering team. ePrescriptions are expected to work as usual for Clinical, however you may experience some delays.
The issue is related to ePrescribing via eRx. We will provide an update as more information becomes available and we apologise for any inconvenience.
Feb 25, 12:10 AEDT
Identified -
We are currently experiencing a partial outage with MedicalDirector Clinical paperless prescribing.
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.
The issue is related to ePrescribing via SMS being unavailable
We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Feb 24, 12:10 AEDT