Service Status

All Systems Operational

About This Site

Welcome to MedicalDirector's Statuspage, Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Cloud Products Operational
90 days ago
99.81 % uptime
Today
Helix Operational
90 days ago
100.0 % uptime
Today
Helix Multi-factor Authentication Operational
90 days ago
100.0 % uptime
Today
Helix Recalls Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Telehealth Operational
90 days ago
100.0 % uptime
Today
MD Exchange (ePrescribing, MDClinical Secure Messaging) Operational
90 days ago
98.67 % uptime
Today
Smart Operational
90 days ago
100.0 % uptime
Today
On Premise Products Operational
90 days ago
100.0 % uptime
Today
MD Clinical Operational
90 days ago
100.0 % uptime
Today
Pracsoft Operational
90 days ago
100.0 % uptime
Today
Bluechip Operational
90 days ago
100.0 % uptime
Today
Clinical Content Products Operational
90 days ago
100.0 % uptime
Today
Access Control System Operational
90 days ago
100.0 % uptime
Today
Australian Injectable Drugs Handbook (AIDH) Operational
90 days ago
100.0 % uptime
Today
AusDI Operational
90 days ago
100.0 % uptime
Today
Medicines API Operational
90 days ago
100.0 % uptime
Today
Corporate Services Operational
90 days ago
100.0 % uptime
Today
MD Website Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Tyro Operational
eRx Operational
Healthlink Operational
Medicare Operational
My Health Record Operational
NCSR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 13, 2025

No incidents reported today.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025
Resolved - This incident has been resolved
Jul 30, 12:12 AEST
Monitoring - A fix has been applied and we are monitoring the results
Jul 29, 08:57 AEST
Identified - We are currently experiencing a full-service outage with HealthLink Referrals
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to HealhtLink Referrals

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

Jul 28, 16:59 AEST