My Health Record service degradation

Incident Report for MedicalDirector Product Status

Resolved

This incident has been resolved.

Posted Sep 14, 2021 - 10:28 AEST

Identified

IMPORTANT NOTICE ABOUT MY HEALTH RECORD:
If you are experiencing a 'PCEHR error 0005 - Backend Systems Temporarily Unavailable', please note that the Australian Digital Health Agency (ADHA) has confirmed that they are experiencing a degradation of services and the cause is under investigation. For more information please phone the ADHA My Health Record Hotline on 1800 723 471.

This issue has impacted MD Clinical, Pracsoft, BlueChip and Helix.

Posted Sep 13, 2021 - 15:50 AEST

This incident affected: Third Party Services (My Health Record).