Resolved
We can confirm that ePrescribing functionality is now fully restored.

Again, we apologise for any inconvenience caused and thank you for your patience.
Posted Nov 16, 2021 - 16:03 AEDT
Update
We are continuing to monitor the situation and liaising with the Third Party Service (eRx) to fix the issue - in the meantime you may still be experiencing issues with ePrescribing functionality.

We apologise for any inconvenience caused and thank you for your patience.
Posted Nov 15, 2021 - 17:09 AEDT
Monitoring
We believe the issue is now fixed with eRX, we will continue to monitor and resolve the incident once fully confirmed.
Posted Nov 15, 2021 - 16:22 AEDT
Identified
We are currently experiencing a full-service outage with ePrescribing not working correctly for Helix and our OnPrem products. This is due to an issue with a Third Party Service: eRx.

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Posted Nov 15, 2021 - 16:19 AEDT
This incident affected: Cloud Products (Helix), On Premise Products (MD Clinical), and Third Party Services (eRx).