MedicalDirector Product Status Status - EPrescribing - Helix : Partial Outage (P2)

EPrescribing - Helix : Partial Outage (P2) - Identified

Incident Report for MedicalDirector Product Status

Resolved

This incident has been resolved.

Posted Oct 04, 2023 - 12:28 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 04, 2023 - 09:42 AEDT

Identified

We are currently experiencing a partial outage with Helix.

The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to ePrescribing.

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

Posted Oct 04, 2023 - 09:42 AEDT

This incident affected: Cloud Products (Helix).