3rd Party Service Unavailable - Medicare Australia

Incident Report for MedicalDirector Product Status

Resolved

This incident has been resolved.

Posted Mar 15, 2023 - 13:04 AEDT

Monitoring

Medicare Australia has advised services are restored and users should be seeing signs of recovery at this moment. We will continue to monitor the situation.

Posted Mar 14, 2023 - 12:19 AEDT

Identified

Medicare Australia services are currently experiencing an outage, impacting MedicalDirector Clinical, Pracsoft, Bluechip and Helix products.

We are currently attempting to resolve the issue with Medicare Australia.

Posted Mar 13, 2023 - 12:53 AEDT

This incident affected: Cloud Products (Helix), On Premise Products (MD Clinical, Pracsoft, Bluechip), and Third Party Services (Medicare).